Infrastructure Services for a Journey Beyond Work.
We are seeking a Customer Service Engineer responsible for providing high-quality customer service and technical support to our clients. This role you’ll do:
the mining sector is looking for a Change and Service Integration Analyst
6 months contract op p>
To lead a team of professionals that are trained to provide support, guidance and assistance to users of Operational Technology solutions and services within Global IM for the various sites and regions networks and infrastructure
Familiarity with IT service management (ITSM) tools like ServiceNow, BMC Remedy
the mining sector is looking for a Change & Services Introduction Management
6 months contract p>
To lead a team of professionals that are trained to provide support, guidance and assistance to users of Operational Technology solutions and services within Global IM for the various sites and regions networks and infrastructure
Familiarity with IT service management (ITSM) tools like ServiceNow, BMC Remedy
position for a REGIONAL SPECIALIST CHANGE AND SERVICES INTRODUCTION MANAGER.
Information
implemented smoothly and with minimal disruption to services. This role is crucial in maintaining the stability
iOCO Infrastructure Services: Where Challengers and Innovators Thrive.
We are currently hiring X2 Service Desk Agents I to join our IT support team. As Service Desk Agents, your Years’ experience in an IT service desk environment
You've arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding
including: Quality Assurance, Service Desk.
The contact centre service will support the channels below (and any other Messaging/AI Support.
Subject Matter Expert (SME) for the CMDB / Manage Service Configuration topics in the context of a feature Manage Service Configuration processes including coordination of relevant interfaces to other service management coordinating activities related to the CMDB and Manage Service Configuration processes. Consulting on the IT Configuration standards Interfacing with other experts on IT Service Management topics Interfacing with other experts Carrying out of necessary communication measures and training Reporting on requirements and suggestions for
abnormalities, logging calls and following up with service providers and regions. This will include routing and Escalation Procedures within the prescribed service level agreements Handing over all relevant network routine tests Providing technical leadership, training and support to staff Conducting handover at shift networks, transport core and access networks and services as well as GSM and related technologies
12 Month contract role with top tier financial services company requires the skills of an experienced 12 Month contract role with top tier financial services company requires the skills of an experienced following: Coordination of in person and or online training sessions for the various impacted business functions
and Escalation Procedures within the prescribed service level agreements• Hand over all relevant network including routine tests• Provide technical leadership, training and support to staff• Conduct hand-over at shift Systems/Networks Transport Core and Access Networks and Services GSM knowledge and related technologies Must have