year’s quality management experience in a Call Centre environment to join their team on a 3 year contract or similar ATS systems.
The contact centre service will support the channels below (and any support (both inbound and outbound).
We are looking for Call or Incident Coordinator to be based full time at our Midrand offices. The Incident and requests from initiation to completion. The Call or Incident Coordinator is responsible for successful coordination of a request until total closure. Adherence to call lifecycle processes and procedures. Ensure the phone times Ensure 98% of all calls are answered within 30 seconds. Update the call at least once a day with business and the customer Ensure the call classification matches the call description Ensure detailed and
Operations Centre (NOC) Shift Manager to manage network operations 24/7/365, co-ordinate shift workers, potential issues promptly Managing and co-ordinating shift workers effectively to ensure continuous coverage scheduling and optimising resources during various shifts Taking accountability for handling corrective intervention least 3 to 5 years' experience in co-ordinating shifts, managing resources effectively, and optimizing
Candidates MUST be willing to work shift hours (24/7). Contact centre operates 24/7 - this includes, weekends weekends and public holidays. Rotational shift works. Candidates MUST be mobile and have their own means company for all candidates applying - Ensure that all calls and tickets are answered and resolved within the Regularly check and update all calls and tickets. Act on reassigned calls and tickets accordingly. This on-site position. The position is based at 4 contact centres in Diep River,Retreat,Woodstock and Mitchell's
performance result for any abnormalities, logging calls and following up with service providers and regions network faults according to Network Management Centre Fault Handling and Escalation Procedures within training and support to staff Conducting handover at shift rotation Monitoring and managing network Managing Must be living in Cape Town and willing to work shifts on site At least 5 years similar experience Must
Assurer - Call Centre Our client is looking for a Quality Assurer to work at a call centre. Applicant
Management Team, Merchants Department, Impacted Call Centre Agents.
10 years of experience in technology, contact/call centres, grant management, or related fields. Proven
Management Team, Merchants Department, Impacted Call Centre Agents. Merchant Socialisation: Socialisation
You'll be part of a dynamic team focusing on Data Centre Networks, utilizing Cisco ACI & Nexus, and Implement Data Centre Networks based on Cisco ACI & Nexus - Troubleshoot Data Centre networks - Create