Process Mapping/Value Stream Mapping Knowledge of calls recording system and its usage (NICE, Witness, etc) Process Mapping/Value Stream Mapping Knowledge of calls recording system and its usage (NICE, Witness, etc)
Assurer - Call Centre Our client is looking for a Quality Assurer to work at a call centre. Applicant
10 years of experience in technology, contact/call centres, grant management, or related fields. Proven
support Interaction with clients through meetings, calls and emails Handling Tickets and Tasks with the responsibility the analysis and resolution of Production Support calls Raising Change Requests (CR's) and writing Functional
core network Strong knowledge in 4G core network, call processing technologies and network architecture
Maintain interaction with business analysts, change agents as well as project managers to create synergies
Maintain interaction with business analysts, change agents as well as project managers to create synergies
analysis. Business Analysis Business analysts are agents of change, professionals who analyse a business
Process Mapping/Value Stream Mapping Knowledge of calls recording system and its usage (NICE, Witness, etc) Process Mapping/Value Stream Mapping Knowledge of calls recording system and its usage (NICE, Witness, etc)