Assurance Agent with 5+ year’s quality management experience in a Call Centre environment to join their or similar ATS systems.
The contact centre service will support the channels below (and any support (both inbound and outbound).
We are looking for Call or Incident Coordinator to be based full time at our Midrand offices. The Incident and requests from initiation to completion. The Call or Incident Coordinator is responsible for successful requirement for this role. This role must be available to the customer and must ensure that vital information coordination of a request until total closure. Adherence to call lifecycle processes and procedures. Ensure the phone times Ensure 98% of all calls are answered within 30 seconds. Update the call at least once a day with
applications for the position of Network Operations Centre (NOC) Shift Manager to manage network operations
Assurer - Call Centre Our client is looking for a Quality Assurer to work at a call centre. Applicant
be willing to work shift hours (24/7). Contact centre operates 24/7 - this includes, weekends and public company for all candidates applying - Ensure that all calls and tickets are answered and resolved within the Regularly check and update all calls and tickets. Act on reassigned calls and tickets accordingly. This on-site position. The position is based at 4 contact centres in Diep River,Retreat,Woodstock and Mitchell's the areas mentioned in this ad where the contact centres are based. R14,000.00 to R20,000.00 before deductions
Management Team, Merchants Department, Impacted Call Centre Agents.
of risks, contingency plans, and allocation of available resources, in line with the business strategy candidates: please email me with a detail cv project/s overview: 3853: [Email Disabled]
of risks, contingency plans, and allocation of available resources, in line with the business strategy candidates: please email me with a detail cv project/s overview: 3853: [Email Disabled]
willing to do occasional travel