program, SQL database, or IT issue by themselves Contacting a customer as may be needed to clarify the intent can be easily, quickly and accurately Writing detailed documentation for the operation of the program maintain existing skills and knowledge Establishing a detailed program specification through discussion with
program, SQL database, or IT issue by themselves Contacting a customer as may be needed to clarify the intent can be easily, quickly and accurately Writing detailed documentation for the operation of the program maintain existing skills and knowledge Establishing a detailed program specification through discussion with
classification matches the call description Ensure detailed and accurate solution is captured into the call incident lifecycle Act as the single point of contact (SPOC) for the user even if the incident is reassigned incidents are logged, without exception Record details of all incidents, timeously and accurately paying a resolution Responsible for ensuring that all details captured into call management system are accurate
analytical approach.
Candidates MUST be willing to work shift hours (24/7). Contact centre operates 24/7 - this includes, weekends client-facing on-site position. The position is based at 4 contact centres in Diep River,Retreat,Woodstock and Mitchell's close to the areas mentioned in this ad where the contact centres are based. R14,000.00 to R20,000.00 before
NOTE: Only suitably qualified candidates will be contacted
NOTE: Only suitably qualified candidates will be contacted
processes and business needs in varying levels of detail within an area of speciality; and can perform all all business analysis tasks at both ends of the detail spectrum. Experience in Enterprise Collections
Profile: ·Organised, structured and attention to detail. ·Pro-active and ability to work independently
Strong problem-solving skills and attention to detail. Excellent communication skills to explain complex