year’s quality management experience in a Call Centre environment to join their team on a 3 year contract or similar ATS systems.
The contact centre service will support the channels below (and any support (both inbound and outbound).
applications for the position of Network Operations Centre (NOC) Shift Manager to manage network operations
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Assurer - Call Centre Our client is looking for a Quality Assurer to work at a call centre. Applicant must
You'll be part of a dynamic team focusing on Data Centre Networks, utilizing Cisco ACI & Nexus, and Implement Data Centre Networks based on Cisco ACI & Nexus - Troubleshoot Data Centre networks - Create
following: Coordination of in person and or online training sessions for the various impacted business functions Management Team, Merchants Department, Impacted Call Centre Agents. Merchant Socialisation: Socialisation sessions
network faults according to Network Management Centre Fault Handling and Escalation Procedures within routine tests Providing technical leadership, training and support to staff Conducting handover at shift
architecture, data mapping Full adherence to ERP Centre of Excellence SOPs Optimal configuration of system runs Accurate translation of new functionality to training manuals and providing input to work procedures end users to utilise system Facilitation of SAP training as required by end users Effective and efficient architecture, data mapping Full adherence to ERP Centre of Excellence SOPs Optimal configuration of system runs Accurate translation of new functionality to training manuals and providing input to work procedures
architecture, data mapping Full adherence to ERP Centre of Excellence SOPs Optimal configuration of system runs Accurate translation of new functionality to training manuals and providing input to work procedures end users to utilise system Facilitation of SAP training as required by end users Effective and efficient architecture, data mapping Full adherence to ERP Centre of Excellence SOPs Optimal configuration of system runs Accurate translation of new functionality to training manuals and providing input to work procedures
be willing to work shift hours (24/7). Contact centre operates 24/7 - this includes, weekends and public on-site position. The position is based at 4 contact centres in Diep River,Retreat,Woodstock and Mitchell's the areas mentioned in this ad where the contact centres are based. R14,000.00 to R20,000.00 before deductions