technical desktop level support to the agents in the call centre Handing the daily IT Incidents service requests maintenance upgrades Provides 24X7 IT support in the call centre on hardware and software matters Timely creates
monitoring tools in use by our Network Operations Centre. Supporting 1 st line incidents and requests. Assist
LTE routers for betting •Call outs to the branches and be part of an on-call roster •Computer repairs
TO R570 387 PER ANNUM ● REF NO: CS 78/24 ● CIVIC CENTRE, CAPE TOWN Requirements: Relevant B Tech/B degree/
TO R466 602 PER ANNUM ● REF NO: CS 81/24 ● CIVIC CENTRE, CAPE TOWN Requirements: Minimum qualification
of the relevant Incident, Request or SRS on the Call TicketSystem) Assist to get new users operational network troubleshooting skills Service Management and Call Ticketing systems (E.g. CA UniCenter and BMC) Computer
ability. Contact Bryce a t bryceme-merge.co.za or call him at 011 463 3633 to discuss this and other opportunities
of software development trials, heed this cosmic call Send forth your resume and portfolio, showcasing
ability. Contact Bryce a t bryceme-merge.co.za or call him at 011 463 3633 to discuss this and other opportunities
implementation. Additional Information: Potential On-Call requirement within the role supporting the function