step-by-step through the problem-solving process. Help with troubleshooting hardware and software. Follow
processes Administrative Process Minimum of 5 years' help desk experience Knowledge of computer hardware. Ability various devices with more complex configurations. Helpful nature with the ability to communicate with clients
seeking a dedicated and knowledgeable IT Service Desk Agent to join their dynamic team. As a leading provider applications • 1-3 years of experience in a call desk environment/ user support • Previous experience
PLEASE NOTE THIS IOSITION IS LIMITED TO CANDIDATES IN THE WESTERN CAPE Our client is a leading international Internet Service Provider that offers amazing career opportunities to energetic, dynamic individuals with a passion for IT. To apply you need the following: Grade 12 An MCSE or related qualif
We are seeking a driven and experienced Service Desk Team Leader to lead and inspire our team in providing responsible for the smooth operation of the service desk, ensuring we meet all agreed-upon service level Provide strong leadership and direction to the service desk team, fostering a positive, collaborative, and high-performing and manage their output along with KPIS Service Desk Operations: Oversee the efficient and accurate logging stakeholders and external vendors. Analyze service desk performance metrics and identify areas for improvement
major incident management process. Keep service desk informed of progress on major incidents and potential and/or process improvements. Assist the service desk team leader with P3 escalations when required. of quality improvement initiatives at the service desk. What will set you up for success? Profitable Underwriting
3rd Line Support Consultant to join our service desk team. The role will act as an escalation point for skills ITIL foundation accredited Reports to: Service Desk Manager Location: Hybrid Working. working for our
your body of work will speak for you and you will stand out enough to speak for yourself. Minimum 4
your body of work will speak for you and you will stand out enough to speak for yourself. Minimum 4
your body of work will speak for you and you will stand out enough to speak for yourself. 4 Years of