systems across six countries, utilising a network of agents and shop owners. Coding is primarily done on the company objectives in serving customers. This role calls for commitment to exceptional credit systems and
Forecasting Billing Attend Sales Calls, Practice Lead Calls & Staffing calls and take appropriate follow
logging and following up on calls Log calls on behalf of clients Test completed calls or queries from clients
client is a premier provider of cloud-based Contact Center and CRM solutions in Southern Africa, renowned
customization (3-4 years). Exposure to contact center solutions. Basic understanding of Asterix is desirable
segments in small and medium business. Proactive calling of customers to build loyalty and improve affinity contact with the customers. Adhere to planned calling cycles to ensure effective coverage of all customers
mandatory; Functional Domain experience in Contact center; Experience with Process Diagnostics and Solutions
Knowledge Knowledge in driving and applying user-centered design processes and practices to develop new
Knowledge Knowledge in driving and applying user-centered design processes and practices to develop new