related field. Proven experience in MSP roles like Customer Success Manager or Technical Account Manager. offer, do visit our website - www.parvana.co.uk Customer Success Manager, Technical Account Manager, IT
Description Job title: Customer Success Consultant Our client, based in Somerset West , is looking for knowledge to join their team in the position of Customer Success Consultant as soon as possible . Company: support services to ensure customer success. Overview and Skills needed: Customer Success Consultants must utilise their software on the customer's business needs. The Customer Success Consultant is not focused educating their customers on the flexibility and capabilities of their software so customers are encouraged
Our client is looking for a technical, entry-level Software Tester to help test their application and offers growth opportunities into positions such as Customer Support Manager, Developer, or Supply Chain Consultant
a critical role in the operational success and customer satisfaction of the organization. This position position requires a unique blend of technical skills, customer service aptitude, and a collaborative spirit, Troubleshooting: Provide first-line support to customers, addressing and resolving technical issues with AI-powered management tools to proactively monitor customer systems, identifying potential issues before they ensure optimal system performance and security. -Customer Communication: Serve as a primary contact point
to provide technical support and assistance to customers, whether on the phone or in person. Respond to or in person. Inform customers about IT products and services. Walk customers step-by-step through the software. Follow up with customers to ensure satisfactory service. Communicate customer feedback to the appropriate
our business is repeat business. ENVIRONMENT: A customer-centric & solutions-driven Software Support Courier sector. You will be expected to support the customer base with any application based technical difficulties You will also be required to rationally isolate customer needs and be able to translate these into potential in a similar role including 1st Line Support, Customer Service, Call Centre experience, basic Linux OS rotational shift work will be expected. DUTIES: Assist customers with technical software related queries / problems
high-performing team to enhance customer experiences, cultivate customer accounts, and drive operational parameters of customer margin policies; Collaborate with the Sales Team and customers to ensure delivery excellence across all aspects; Coordinate with Customer Services to manage returns, replacement devices timeliness; Manage customer purchase orders in collaboration with the procurement team; Handle customer back-order relationships with both internal and external customers; Prepare and deliver internal and external documents
growing team and provide top-notch service to our customers telephonically, and through written communications quality support for our products and services to customers and partners through swift availability by phone and tasks on SAP facilitating the management of customer accounts • Working on escalations within Service
technical assistance to customers, resolving issues and ensuring a positive customer experience. This role technical support and troubleshooting assistance to customers via phone and email Log faults with service providers address complex technical issues Document and track customer issues, resolutions and trouble shooting steps ticketing system Communicate effectively with customers, providing regular updates and solutions clearly
technical assistance to customers, resolving issues and ensuring a positive customer experience. This role technical support and troubleshooting assistance to customers via phone and email Log faults with service providers address complex technical issues Document and track customer issues, resolutions and trouble shooting steps ticketing system Communicate effectively with customers, providing regular updates and solutions clearly