Technical department and ensure high level of customer services, this includes counter support, telephonic installers and end-users Min. 10 years exp as a Tech Service Manager Must have security product knowledge and
administration Experience required: Management of Technical Services Management of Training Academy Management of Internal Solutions 10 to 15 years work experience as Tech Service Manager The following competencies are required
work experience as Tech Service Manager Management experience of Technical Services Management experience
work experience as Tech Service Manager Management experience of Technical Services Management experience
ServiceNow expertise · Experience in ServiceNow-based custom app development · Experience in integrating complex technical requirements · Knowhow in technical governance and streamlining existing solutions · Experience Experience with ITIL Edition 4 · Experience in IT Service Management (ITSM) · Experience with Agile Methodology ServiceNow-based custom app development · Review and streamline existing code · Transfer custom code into the
and reports on the systems Ensure the service providers Service level agreements are managed according the terms and conditions that were agreed on Customer Service Management Liaise with tenants and resolve compliance with relevant Acts Controls, manages, and governs the processes and systems within the area of accountability
and reports on the systems Ensure the service providers Service level agreements are managed according the terms and conditions that were agreed on Customer Service Management Liaise with tenants and resolve compliance with relevant Acts Controls, manages, and governs the processes and systems within the area of accountability
and reports on the systems. Ensure the service providers Service level agreements are managed according terms and conditions that were agreed on. Customer Service Management Liaise with tenants and resolve compliance with relevant Acts. Controls, manages, and governs the processes and systems within the area of accountability
plans to ensure business continuity. Liaising with service providers and contractors that provide cybersecurity cybersecurity, connectivity and hosting services to the Corporation. Ensuring the regular patching of firmware vulnerabilities. Assisting the Information Security and Governance Analyst with the implementation of cybersecurity the ICT service desk. Providing monthly and quality reports on the performance of the service desk, computer
Operations · IT Process Steering · IT Process Governance · Data Analysis – The ability to analyse and visualise data sets. (Excel, Power-BI, etc.) · Service Now (SNOW) understanding · Ability to collaborate collaborate with a variety of stakeholders & customers at different organisational levels. · Ability to work Interfacing with other experts with regards to IT Service Management. · Ensure, drive, steer, report and process templates. · Updating & maintaining TLM service offerings in ServiceNow. · IT Process Maintena