its solution. Must be customer-oriented and patient to deal with difficult customers. The goal is to create support to the agents in the call centre Handing the daily IT Incidents service requests and close looping looping Serve as the first point of contact for customers seeking technical assistance over the phone or email maintenance upgrades Provides 24X7 IT support in the call centre on hardware and software matters Timely creates experience as a help desk technician or other customer support role Graduate with specialization in Information
- 3 years' experience in Fraud Risk and/or, Call Centre environment is essential SQL experience is advantageous Fraud cases (calls and emails) are actioned to provide assistance / feedback to customers. Load security transactions / activity cannot be confirmed with customers and make clear notes on the fraud monitoring and validity of suspicious transactions / activity with customers to detect / prevent fraud (all fraud types) Ensure deviations from procedures immediately. Dealing with customers in a professional manner Provide feedback to internal
- 3 years' experience in Fraud Risk and/or, Call Centre environment is essential SQL experience is advantageous Fraud cases (calls and emails) are actioned to provide assistance / feedback to customers. Load security transactions / activity cannot be confirmed with customers and make clear notes on the fraud monitoring and validity of suspicious transactions / activity with customers to detect / prevent fraud (all fraud types) Ensure deviations from procedures immediately. Dealing with customers in a professional manner Provide feedback to internal
and support the various partners within the MD Centre of Excellence, external suppliers, and third parties qualification i.e., Bachelor of Commerce, Information Services or any other related discipline. A minimum of results. Passion for people and retail with strong customer focus. Kindly note: All applications are to be Site and Pnet. Please refrain from calling the Distribution Centre (DC) or emailing applications directly
and support the various partners within the MD Centre of Excellence, external suppliers, and third parties qualification i.e., Bachelor of Commerce, Information Services or any other related discipline. A minimum of results. Passion for people and retail with strong customer focus. Kindly note: All applications are to be Site and Pnet. Please refrain from calling the Distribution Centre (DC) or emailing applications directly
technologies, with a solid understanding of Contact Centre processes and technology to join dynamic, well-established learning technologies Solid understanding of contact centre processes & technology Proficient in data visualization
in a prior client facing tole and comes from a Services Organisation.
Onsite / Offshore Coordination /strong>
With intensifying competition, service delivery manager requirements are dramatically industry requires service delivery managers to meet end-user demands, solve customer problems, and drive satisfaction. The service delivery manager roles and responsibilities are varied, and the service delivery manager for which a service delivery manager works. Common service delivery manager skills and service delivery
in a prior client facing tole and comes from a Services Organisation. Onsite / Offshore Coordination is a must. About: With intensifying competition, service delivery manager requirements are dramatically industry requires service delivery managers to meet end-user demands, solve customer problems, and drive satisfaction. The service delivery manager roles and responsibilities are varied, and the service delivery manager for which a service delivery manager works. Common service delivery manager skills and service delivery
in a prior client facing tole and comes from a Services Organisation. Onsite / Offshore Coordination is a must. About: With intensifying competition, service delivery manager requirements are dramatically industry requires service delivery managers to meet end-user demands, solve customer problems, and drive satisfaction. The service delivery manager roles and responsibilities are varied, and the service delivery manager for which a service delivery manager works. Common service delivery manager skills and service delivery
enhance the efficiency and effectiveness of its services. We are looking for this candidate to have experience the value of the product and representing the customer to the development team to achieve the product