of the server farm Provide 1st & 2nd line technical support to users nationally Oversee back-office Administrator Handle all escalated 2nd line support Handle all 2nd line support across all branches General:
related issues
Potential to move into a 2nd line support position in the medium term
Investigate
long-term performance of the systems. Provide 2nd line support within the Systems & Infrastructure Team
Providing 2nd line application support for internal Tracker customers. Keep track of issues raised and