configuring hardware and software. Speaking to staff to quickly get to the root of their problem. Providing feedback. Talking staff through a series of actions to resolve a problem. Following up with staff to ensure the
Advantageous Experience: 5 years Managed Care, Hospital strategy and Hospital negotiations experience. 5 years leadership
Maintain oversight and control over all Helpdesk staff in relation to service levels and functional ownership objectives by managing staff; planning and evaluating department activities. Maintains staff by recruiting, selecting orienting, and training employees. Accomplishes staff results by communicating job expectations; planning effort and initiative to communicate, guide and lead staff to comply to policies, process and procedures drafted drafted as an instruction for all ESD employees. Staff Retention & growth. Objective 2 : Client Experience
implementations (retail) Office Support: Assisting staff with IT queries related to their duties Assisting technical queries Anydesk remote support for all staff Sourcing IT equipment Branch management access (retail account management Setup of Desktop/laptop for new staff Key Cloak Manage IT Team & Weekly Roster Manage
communication. Provide technical support to field staff on bug fixes. Testing and Implementation Ensure support to field staff. Provide training and create training manuals to field staff. Conduct debugging
Management Skills: Ability to lead and motivate staff, fostering a positive and productive work environment both front and back-office operations Managing staff Implementing systems and processes Driving business
Management Skills: Ability to lead and motivate staff, fostering a positive and productive work environment both front and back-office operations Managing staff Implementing systems and processes Driving business
regular one-on-one and team meetings to ensure that staff adhere to assigned schedules and performance expectations business objectives. Provides daily leadership to staff within the operations and overall team and provides to avoid failures in The Organisation's services Staff - complete direct reports reviews and support their into the staffing process; actively participate in staff recruitment and retention activities; provide leadership leadership and support for delivery teams and staff throughout the whole organization In addition, the
configurations, and user guides Collaborating with other IT staff and departments to ensure smooth functioning of
connectivity to sites / devices Train and mentor new staff Manage department, schedule site visits Reporting