experience in both NOC or Service Desk supervisory roles. ITIL (Information Technology Infrastructure Library) CompTIA Security: These certifications provide a foundational understanding of networking concepts and cybersecurity
Service management certification e.g., ITIL Practioner or ITIL Life cycles R35 000 per month CTC plus
information technology or computer science ITIL Practitioner (V3) / ITIL Specialist (V4) Microsoft Certified dashboards, and monitor performance metrics. Implement an ITIL MIS support process, acting as a single point of Infrastructure management complies with ISO processes, ITIL processes, and QHSE processes. Keep abreast of new
monitoring them through dashboards. Establish an ITIL-based MIS support process for users, covering helpdesk requirements, maintaining documentation, and ensuring ISO, ITIL, and QHSE process compliance, while staying updated environments. Certifications required or advantageous: ITIL Practitioner/Specialist, Microsoft Certified Database
technical support to junior team members. Implement ITIL MIS support processes, manage IT infrastructure years of experience in supporting and ITIL Practitioner (V3) / ITIL Specialist (V4) is preferred Experience
solutions, and business applications. Implement ITIL-based support processes, manage IT infrastructure update documentation, and ensure compliance with ISO, ITIL, and QHSE processes while staying current with new
provide direction, focus and set priorities. Implement ITIL best practices for Service Support and Service Delivery publish those services in a service catalogue. Foundation Data. Business Time Segments. Configure Assignments
Science/Information Technology and relevant certifications such as ITIL/COBIT, CAPM/PMP, Security/CISSP, Fortinet, Microsoft
Underscore, KnockoutJs, JQuery, BackboneJS, Foundation, etc ASP.NET (Web forms) / MVC 2.0 (Required)
to work extended hours/shifts Willing to travel ITIL or Networking certificates (advantageous) Administration