efficiencies, and optimizing processes within the department. Minimum Requirements: Degree in Business Management Daily Operations: Oversee the customer services department’s day-to-day activities, including hiring, training Management: Ensure cost-effective and efficient department operations. Technical Troubleshooting: Address tech-related queries and liaise with the technical department as needed. Card Allocation Management: Oversee received, you must verify with Kontak Recruitment. The post Head: Customer Support Services (FinTech) (JB4497)
strategy and execution, project go-live cut over and post go-live support. Map customers' information flow Collaboration with team members from various departments within the business is key. This ensures that
reports and making recommendations to clients • Health check alerts actioned • Ensure project is delivered checklists) • Project Checklist delivery • Project Post-Migration data capturing and reporting • Client Project Executive overview report • Monthly network health report for the data centre • Daily change meeting
Back-end Rejections reports from the fund control department and report and implement rules/checks to reduce implementations that require testing. Ensure all affected departments are up to date with the status of all actions Relationships. Ensure that the Customer Care department understands new implementations in order to resolve and OA team on a monthly basis. Support other departments by providing timeous feedback on documents requested to stay up-to-date with matters affecting the department/industry. Provide the rest of the Client Management
Back-end Rejections reports from the fund control department and report and implement rules/checks to reduce implementations that require testing. Ensure all affected departments are up to date with the status of all actions Relationships. Ensure that the Customer Care department understands new implementations in order to resolve and OA team on a monthly basis. Support other departments by providing timeous feedback on documents requested to stay up-to-date with matters affecting the department/industry. Provide the rest of the Client Management
Management: Take accountability for cases in the department, mitigating risks and providing support and escalation team Team Working, acting as technical lead in department, manage continuous improvement activities/projects
levels of the databases management Monitor the health, capacity, and performance Troubleshoot issues
As a vital member of our corporate actuarial department, you'll leverage your Prophet experience to conduct
As a vital member of our corporate actuarial department, you'll leverage your Prophet experience to conduct
including budgeting and expenditure within the department. Requirements: RE 5 certification. A BCom degree