Head: Customer Support Services (FinTech) (JB4497) Rosebank; Johannesburg R65 000 – R80 000 CTC per month FinTech company seeks a Head of Customer Support Services to join their close-knit team. As a top player role involves managing and growing the customer service team, improving efficiencies, and optimizing processes years of proven experience managing a customer service team that utilizes various support channels (predominantly messaging) specific to the FinTech of the Financial Services industry. A deep understanding of industry trends
gather and analyze requirements.
stakeholders to gather and analyze requirements. Write clean, efficient, and well-documented code following best
technologies and best practices.
IT Infrastructure Service Delivery Manager Ensure Service Support and Service Delivery processes are systems delivery Strategy planning and execution Service management Performance and quality management Determine Mangement of service delivery, managed services, shared services, COE services, infrastructure services Team
testing Proficient in the use of Soap and RESTFUL services. Proficient in the use of testing tools and frameworks (Selenium, Appium, Soap UI, Jira). Experience in service virtualisation. Exposure to data virtualisation
Sales teams Updating and maintaining the various Service Level Agreement (SLA) templates as used by the brands, brand recognition, value proposition and service scope. Ensuring continual market coverage and awareness
and updates Systems Integration: Utilising REST services and other technologies for system integrations
and collaboratively with key stakeholders in service of the company's strategy Collaborating with the
ship seaworthy with Business applications/MIS services. Guard the ship with security and licensing policies