technologies, with a solid understanding of Contact Centre processes and technology to join dynamic, well-established learning technologies Solid understanding of contact centre processes & technology Proficient in data visualization
authorisation support calls within agreed SLAs • Administration of authorisation calls on CRM • Actioning Actioning SAP Share Point Access requests and calls logged on CRM i.e. creating new users, assigning access,
acknowledged as the preferred and market-leading centre of excellence for Microsoft knowledge, understanding
InfoSec tools and techniques i.e. O365 Security Centre, Mimecast, Qualys, AV, SIEM's, Qualys and Nessus
crucial role in driving the success of outbound calling operations by ensuring that the dialler system
data input - Ensure that data captured on client call logging system incident/task is accurate and according
character, setting directions and making tough calls in your roadmap Balance business demands with platform
effectively address customer issues while also being on call to handle escalated matters. Your responsibilities