for the IT support team, while providing a high level of support and best practice knowledge to administrators systems across the organization, ensuring high levels of uptime and availability, integration, and automation enterprise-level network servers and storage systems. Manage and administer complex enterprise-level network special technology projects related to enterprise-level network servers and storage systems. Support financial Perform root cause analysis of complex enterprise-level network servers and storage system problems and
Activities Decompose high‐level business requirements into an appropriate level of business rules and detailed
candidate will be responsible for the day-to-day 3rd level support and since this is a 24x7x365 environment timelines with customers while adhering to our service level agreement for issue response/resolution. • Attend exceeding customer support service levels. • Maintaining a high level of professionalism and customer service
for the IT support team, while providing a high level of support and best practice knowledge to administrators systems across the organization, ensuring high levels of uptime and availability, integration, and automation enterprise-level network servers and storage systems. Manage and administer complex enterprise-level network special technology projects related to enterprise-level network servers and storage systems. Support financial Perform root cause analysis of complex enterprise-level network servers and storage system problems and
player. He/she will also be expected to provide 3rd level product support and will be expected to perform projects timeously during UAT testing. · Provide 3rd level product support. · Working to analyse and identify internal and external stakeholders. · Attending weekly level 10 and daily stand-up meetings. · Attending all
Team and will be responsible for ongoing 2nd/3rd level Customer support for multiple local/foreign-based will be responsible for providing specialist, high-level technical advice, and support for installing, testing software and related equipment. Responsible for high-level troubleshooting and system security, and ensures our products and services. • Maintaining a high level of professionalism and customer service at all times
for the IT support team, while providing a high level of support and best practice knowledge to administrators learning goals of the school and ensuring high levels of uptime and availability, integration, and automation quantity indicators. Technical Support: Provide expert-level technical support and troubleshooting assistance Experience At least five (5) years of expert/advanced level skills and experience: Project managing the implementation
of ICT infrastructure in accordance with service level agreements (SLA's) Perform daily server health checks reporting on information security issues Support levels: Share 1st line support with IT Administrator Handle
systems Experience with Microsoft Excel Reasonable level of English in speech and writing Proactivity and
readiness activities for processes. • Produce high level and detailed network design documentation. • Supports