would be beneficial but not a must. 5 Years in Call Centre or Customer Support Management role Extensive Extensive experience in managing a team within a call center or customer support environment. Experience in overseeing g., Power BI, ClickView, Excel, CRM systems, call centre software). Accuracy in handling data and reports and communication purposes. Familiarity with call centre technologies and software. Basic understanding limited to: Oversee daily operations of the call centre to ensure high levels of customer satisfaction
would be beneficial but not a must. 5 Years in Call Centre or Customer Support Management role Extensive Extensive experience in managing a team within a call center or customer support environment. Experience in overseeing g., Power BI, ClickView, Excel, CRM systems, call centre software). Accuracy in handling data and reports and communication purposes. Familiarity with call centre technologies and software. Basic understanding limited to: Oversee daily operations of the call centre to ensure high levels of customer satisfaction
through various channels, log and update support calls, offer basic operator training, and travel across
service requests and incident reporting. Attend to calls logged related to the AV installation in the pause are switched off before leaving site. Attend to calls logged related to the Network & Telephony installation
quotations from installers for installations and service calls Communicating with the Installer with regards to
quotations from installers for installations and service calls Communicating with the Installer with regards to
2-4 years audio visual experience Responding to calls logged by clients • Providing remote/telephonic