Well-established IT security services company has an opportunity for a Managed Services Manager available within within their Managed Service and Software Support Department at Route 21 Corporate Park, Irene, Gauteng technologies and software. Basic understanding of IT service management principles (ITIL certification is a centre metrics to ensure efficiency and quality of service. Supervise the Support Staff, ensuring they perform implement strategies based on data analysis to enhance service delivery and Support reliability. Ensure timely
Well-established IT security services company has an opportunity for a Managed Services Manager available within within their Managed Service and Software Support Department at Route 21 Corporate Park, Irene, Gauteng technologies and software. Basic understanding of IT service management principles (ITIL certification is a centre metrics to ensure efficiency and quality of service. Supervise the Support Staff, ensuring they perform implement strategies based on data analysis to enhance service delivery and Support reliability. Ensure timely
Reference: CPT000407-CB-2 We require a Field Service Technician with audio visual experience and solid training on AV equipment usage Management of AV service requests and incident reporting Checking of audio-visual meetings and/or events Reporting service escalations to Company Service Desk for any issues that cannot
maintain, report on AWS / Azure IaaS, PaaS, SaaS services. • Understanding of Infrastructure as Code concepts upgrades, patches, updates, installs, and keeps service versions current on production and test environments processes to assure integrity and stability of services and applications. • Work within the change management cloud services and related environments. • Maintain documentation and diagrams for cloud services. • Manage Manage and Maintain Service Level Agreements, Memos of Understanding, Service Definitions, Run Books,
Industry: Financial, Payment and Banking Technology Services Amazing chance to join a well-established FinTech maintain, report on AWS / Azure IaaS, PaaS, SaaS services. Understanding of Infrastructure as Code concepts upgrades, patches, updates, installs, and keeps service versions current on production and test environments processes to assure integrity and stability of services and applications. Work within the change management cloud services and related environments. Maintain documentation and diagrams for cloud services. Manage
Industry: Financial, Payment and Banking Technology Services Amazing chance to join a well-established FinTech maintain, report on AWS / Azure IaaS, PaaS, SaaS services. Understanding of Infrastructure as Code concepts upgrades, patches, updates, installs, and keeps service versions current on production and test environments processes to assure integrity and stability of services and applications. Work within the change management cloud services and related environments. Maintain documentation and diagrams for cloud services. Manage
(preferred) and or Azure Cloud, SAAS, IAAS and PAAS service. Strong knowledge of Microsoft office 365 for Enterprise maintain, report on AWS / Azure IaaS, PaaS, SaaS services. Understanding of Infrastructure as Code concepts upgrades, patches, updates, installs, and keeps service versions current on production and test environments processes to assure integrity and stability of services and applications. Work within the change management cloud services and related environments. Maintain documentation and diagrams for cloud services. Manage
client's Service Level Agreement Mean-Time-To-Respond time Resolving an issue within a client's Service Level Understanding each client's Service Level Agreement contract and adhering to the required service Scheduling and completing resolve issues Doing installations when no Field Service work is required Being available to work overtime
client's Service Level Agreement Mean-Time-To-Respond time Resolving an issue within a client's Service Level Understanding each client's Service Level Agreement contract and adhering to the required service Scheduling and completing resolve issues Doing installations when no Field Service work is required Programming of Crestron and Extron
support • Scheduling site visits within a client's Service Level Agreement Mean-Time-To-Respond time • Resolving client's Service Level Agreement Mean-Time-To-Repair time • Understanding each client's Service Level Agreement Agreement contract and adhering to the required service • Scheduling and completing preventative maintenance resolve issues • Doing installations when no Field Service work is required • Programming of Crestron and