PTA000209-CDW-1 Our Client is looking for a Operational/Training Manager, located in Sandton. Key Responsibilities: Management: Oversee all aspects of the customer service center's operations, including staffing, resource and performance standards to ensure high-quality service delivery. Monitor key performance indicators (KPIs) and effective manner. Training Administration: Develop and administer training programs for new hires and knowledge to excel in their roles. Create training materials, manuals, and resources to support ongoing
Our client, a specialist financial service provider with a legacy of putting people before short term post-implementation phases. Change Management and Training: Support change management initiatives by assessing and end-users. Develop and deliver training materials, Conduct training sessions, Provide ongoing support trends, emerging technologies, and best practices related to business analysis and solution design. Identify (preferred), Science, Information Systems, or a related field. 5yrs proven experience as a Business Solutions
deliver exemplary customer service, as well as product/technical training for new Lutron dealers. Co-ordination Lutron product line Development and maintenance of training documentation Efficient management of RMA processes based on the training that is provided by Lutron international. Confident approach to training of current
deliver exemplary customer service, as well as product/technical training for new Lutron dealers. Co-ordination Lutron product line Development and maintenance of training documentation Efficient management of RMA processes based on the training that is provided by Lutron international. Confident approach to training of current
company. Deliver operational reports by complying to service level agreements Reduce risk by ensuring accuracy mentored by business and product specialists Develop training material for end users Keep abreast of legislation developments in field of expertise by identifying training courses and career progression for self through utilize services like containers, serverless computing, microservices, and managed cloud services. Establishing platforms, including public, private, and hybrid clouds, as well as various cloud services and technologies
supporting the excellence of the index-related products and services of the JSE and contributing to revenue projects delivered contributes to improve client/JSE service by providing input on budgets, resources required and stakeholders. Contribute to the Information Services revenue diversification and growth strategy by Capital Markets, Post Trade Services, ITD, Marketing and Information Services. Provide strategic thinking revenue diversification and growth, new products and services, and awareness of disruptors. Provide strategic
supporting the excellence of the index-related products and services of the JSE and contributing to revenue projects delivered contributes to improve client/JSE service by providing input on budgets, resources required and stakeholders. Contribute to the Information Services revenue diversification and growth strategy by Capital Markets, Post Trade Services, ITD, Marketing and Information Services. Provide strategic thinking revenue diversification and growth, new products and services, and awareness of disruptors. Provide strategic
Word, Excel, Access, Internet, Email) Divisional service offerings Budget forecast assumptions Business writing Capacity planning Change management Client service strategies Communication Strategies Research methodology presentations Identifying trends Coordinating on-the-job training for new hires (e.g., identifying need, scheduling
Word, Excel, Access, Internet, Email) Divisional service offerings Budget forecast assumptions Business writing Capacity planning Change management Client service strategies Communication Strategies Research methodology presentations Identifying trends Coordinating on-the-job training for new hires (e.g., identifying need, scheduling
functions within the business Submit data-sets and related reports to the various stakeholders on a regular including the identification of employee training needs, on the job training and coaching to close developmental Engineering, Information Systems, Informatics or related fields Certification in SQL Database and Reporting tools Master data management (data modelling; relational databases) & Data warehouse concepts Project