technologies needed to operate customer contact centres Demonstrate deep understanding of customer service for a service organization focusing on Contact Centre's and Contact Center key metrics Excel with evaluation understanding of inbound and outbound contact centres & the various data and dialling regulations technologies including SIP, TDM, CM, Intelligent Call Routing, IVR, Call Routing, WFM, ACD, etc. Extensive experience
Experience Microsoft 365 & SharePoint Admin Centre Email Migrations Networking Setup, Maintenance
team. Role Mission Ensuring that all Open Service calls are resolved within the stipulated timeframes, by architecture and platforms. Participate in a 24x7 call-out rota when required, and scheduled overtime during
implementation, client complaints, comments, reports, call centre queries and other sources. Proactive issue resolution
implementation, client complaints, comments, reports, call centre queries and other sources. Proactive issue resolution
in effective prioritization Knowledge of user-centred design principles Understanding design quality
Standard Bank KZN - Top Brand award for 2022, a centre of excellence and a leading provider of dignified
emergency onsite support is required at the data centre. Professional diagramming and completing of relevant
Standard Bank KZN - Top Brand award for 2022, a centre of excellence and a leading provider of dignified
Team Leader with a car and transport to attend to call outs. Key Responsibilities: Telecommunications technicians