within a rapidly expanding debt collections contact center, you'll play a pivotal role in shaping data strategy business contexts. A solid understanding of contact center processes and technology would be an added advantage
you’ll do:
stakeholders Make phone calls to zero visit AMs and ask them “why did you not make any calls during the month Number of reports generated, number of sales rep calls attended, reports provided on time, organigram maintained
systems to improve commercial outcomes, such as a new agent portal or new data pipelines for core credit analytics
improvement ● Manage national and international calling underlying carriers including cost analysis and irregularities or disputes from carriers, provide call records or other requested data, and work on resolutions updating product catalogues ● Maintaining and updating call charge rates ● Ensuring that prefix lists are maintained assurance tasks such as ensuring that cost effective call routes are utilized and that provisioned services improvement ● Manage national and international calling underlying carriers including cost analysis and
internal systems with all work carried out. Update call administrators on progress. Submit paperwork for
internal systems with all work carried out. Update call administrators on progress. Submit paperwork for
Knowledge Knowledge in driving and applying user-centered design processes and practices to develop new
and ability. Contact Garth on garthze-merge.co.za call him on 011 463 3633 to discuss this and other opportunities
ability. Contact Garth on garthze-merge.co.za or call him on 011 463 3633 to discuss this and other opportunities