adaptability to different personality types 1 year call centre experience in the igaming sector .
would be beneficial but not a must. 5 Years in Call Centre or Customer Support Management role Extensive Extensive experience in managing a team within a call center or customer support environment. Experience in overseeing g., Power BI, ClickView, Excel, CRM systems, call centre software). Accuracy in handling data and reports and communication purposes. Familiarity with call centre technologies and software. Basic understanding limited to: Oversee daily operations of the call centre to ensure high levels of customer satisfaction
would be beneficial but not a must. 5 Years in Call Centre or Customer Support Management role Extensive Extensive experience in managing a team within a call center or customer support environment. Experience in overseeing g., Power BI, ClickView, Excel, CRM systems, call centre software). Accuracy in handling data and reports and communication purposes. Familiarity with call centre technologies and software. Basic understanding limited to: Oversee daily operations of the call centre to ensure high levels of customer satisfaction
required of you: Collaborate with the 24/7 Response Centre, ensuring seamless support for their app users Experience with Agile software development and call centre/logistics environments. Excellent communication ability. Contact Phindi a t phindileme-merge.co.za or call her at 011 463 3633 to discuss this and other opportunities
booked meeting rooms in the morning, before meetings starts. Assistance in equipment set up, testing and standby service requests and incident reporting. Attend to calls logged related to the AV installation in the pause are switched off before leaving site. Attend to calls logged related to the Network & Telephony installation
defined standards. Objectives Logging and Managing Calls on Helpdesk Management System Microsoft Server OS 2016, maintaining and support Microsoft System Centre Configuration Manager (SCCM), Patch management
limited to: Attend to field service calls. Attend to workshop repair calls. Service, maintain, and repair accurately update and close service calls. Attend to a target of 5 service calls per day subject to availability requirements. Attend to service calls in the Eastern Cape region. Attend to service calls within required SLA times the service controllers with regard to service calls. Continually communicate with the service controller
logging and following up on calls Log calls on behalf of clients Test completed calls or queries from clients
such as Microsoft Defender ATP, Azure Security Centre, Windows Defender Firewall
If you are