hardware. Providing support to users and being the first point of contact for error reporting. Monitor networks servers and operating systems is required for solid first level support (MCSE/MCITP qualification a major depending on skill set Must able to work overtime and standby when required
analysing and resolving issues that may arise. First and second-line support of the following SAP workstreams recurring incidents) User (including superusers) training needs assessments Documentation of implemented specification of process and system changes Act as the first line of support to end-users for system issues Problem changes where required Training Identifies individuals who should be trained/up-skilled and provides Assist and ensure business-relevant documentation (training and scenario documentation down to process steps)
Pretoria areas. Willing to work overtime. Perform standby duties. Have clear Credit and Criminal Records recognised by the Department of Higher Education & Training. MR - MR - Monthly
The technician will also be prepared to be on standby over some weekends to resolve any guest-facing the IT systems across the property
Maintain and update IT support documentation. Perform standby for all IT related faults after normal business reliable vehicle. Required to work overtime and do standby. Project management. Market Related
Maintain and update IT support documentation. Perform standby for all IT related faults after normal business / EXPERIENCE Required to work overtime and do standby. Must have a valid driver's license and own reliable
business users and internal teams. First-line of support and/or standby when needed. Regular and professional
from business users and IT teams. First-line of support and/or standby when needed. Regular and professional
environment, he/she will also be expected to do standby duty. As this is a very busy environment and continuous professionalism and customer service at all times. • 24x7 standby. • Manage and perform code deployments. • Provide handed over with the necessary documentation and training. • Preventative maintenance—When corrective maintenance
stakeholders o Provide system input to design of user training material o Provide operational support to the and all interfaces with other systems o Update standby and support manuals Minimum 3 years IT qualification relevant IT experience Will be required to perform standby duties on rotational basis ADDITIONAL CRITERIA