Description: My client requires the services of a Data centre Engineer based in the IT Infrastructure Department implementation, maintenance, and optimization of data centre infrastructure, ensuring high availability, reliability critical systems and services housed within the data centre environment. The role involves collaborating with best practices to support the organization's data centre operations. Requirements: Bachelor's degree in Internal Use - Tracker Proprietary Strong IT/Data centre skills/experience/background. Strong understanding
technologies needed to operate customer contact centres Demonstrate deep understanding of customer service for a service organization focusing on Contact Centre's and Contact Center key metrics Excel with evaluation understanding of inbound and outbound contact centres & the various data and dialling regulations technologies including SIP, TDM, CM, Intelligent Call Routing, IVR, Call Routing, WFM, ACD, etc. Extensive experience
your body of work will speak for you and you will stand out enough to speak for yourself. Minimum 3
Formulas, WinQS, CSS, Candy, MS Project Afrikaans speaking and Bilingual in English Must have valid drivers'
Revit / Architectural design software Afrikaans speaking and Bilingual in English Must have valid drivers'
Experience Microsoft 365 & SharePoint Admin Centre Email Migrations Networking Setup, Maintenance
ITSM software. The ability to read, write, and speak fluently in English, is a must. Other languages
ITSM software. The ability to read, write, and speak fluently in English, is a must. Other languages
team. Role Mission Ensuring that all Open Service calls are resolved within the stipulated timeframes, by architecture and platforms. Participate in a 24x7 call-out rota when required, and scheduled overtime during
implementation, client complaints, comments, reports, call centre queries and other sources. Proactive issue resolution