Operations. This includes monitoring and responding to incidents and alerts within the D3 platform and also Microsoft hunting and tuning, effectively closing down incidents with comprehensive documentation. Furthermore team as well as Managed Services and / or client incident response personnel, in order to identify, contain for threat hunting and other security-related investigations. Experience in IT administration, preferably environment. Experience in incident response and handling, including detailed incident reporting and documentation
billing and revenue cycles To minimize leakage (incidence of underbilling) To implement the operations infrastructure an effective and efficient manner To manage the incident management process relating to billing and cost-impacting Deployment Operational Framework Management Operational Incident Management Technology Management Continious Improvement
and software issues. Logging and tracking of incidents and requests. Track, route and redirect tickets Escalation of re-occurring incidents and identify trends. Follow up on priority incidents and requests. Resolving
and software issues. Logging and tracking of incidents and requests. Track, route and redirect tickets Escalation of re-occurring incidents and identify trends. Follow up on priority incidents and requests. Resolving
recurring incidents on the service desk and solve through interaction with key stakeholders Investigate and
enforcement, to respond to security incidents and investigations. Maintain knowledge of current security
enforcement, to respond to security incidents and investigations. Maintain knowledge of current security
Maintaining configuration data and currency. Managing incidents and issues with appropriate and timely escalation in Customer questionnaires. Handling day-to-day incident volumes to a high level of service. Providing service to all our clients. Ensuring that all Incidents/Requests are dealt with within contracted SLA skills. Ability to take ownership of and progress incidents to resolution. Ability to work under pressure
in a hybrid working model Business Analysis: Investigate operational requirements, problems, and opportunities objectives, and the underlying issues arising from investigations into business requirements and problems, and implement changes based on requests for change Investigate, record, analyse and confirm system requirements and upcoming software portfolio Identify and investigate commercial or open source options which may offer
necessary