Cape Town Office to provide fast and useful technical assistance on computer systems. The successful candidate first point of contact for customers seeking technical assistance over the phone or email Support the remote
1st point of contact for customers seeking technical assistance on the phone or email. Duties & Responsibilities
systems effectively and provide ongoing technical assistance and troubleshooting as needed. Work closely
consistent high standards throughout the group. Technical assistance via Remote support and/or telephone Receiving equipment, ensure equipment is installed by technical staff Assist in project planning and IT equipment requirements
closely with clients to understand their technical needs and assist in the implementation of software solutions
models, processes, and tools. Offer technical expertise and assistance to team members and stakeholders
models, processes, and tools. Offer technical expertise and assistance to team members and stakeholders
will be responsible for providing technical support and assistance to end users in the organisation,
gather requirements and provide technical support and troubleshooting Assist in the documentation of software
processes internally. Provide hands on technical inputs and assist in architectural decision-making. Help