adaptability to different personality types 1 year call centre experience in the igaming sector .
contract position, option to renew, based in the City Centre - in office (with 1 day/week work from home). If
performance result for any abnormalities, logging calls and following up with service providers and regions following up, escalation and closing of tickets after customer agreement. Ensuring that all network elements network faults according to Network Management Centre Fault Handling and Escalation Procedures within
Our client, a prominent player in CRM and Contact Centre solutions within the Southern African region, is line product support both during and after standard working hours according to the published Standby Roster (application support). Good understanding of call centre environments and equipment. Good understanding
duties:
transportation required) Must be available for after-hours support
line with agreed SLAs. You are the last port of call for the support team so your attitude towards tackling skills. Managing the timely resolution of open calls and call actions across all customers. Take ownership customer. Hours: Monday to Friday, 37.5 hours, 15:00 to 23:00, 60-minute lunch Working hours as such,
transportation required) Must be available for after-hours support R14,500 (Depending on experience)
network infrastructures actively
teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity Experience Requirements: 4-6 years of Internation Call Centre / BPO experience in insurance, sales & service teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity Experience Requirements: 4-6 years of Internation Call Centre / BPO experience in insurance, sales & service