llaboration and Teamwork:
satisfaction. -Collaboration with Team Leads and Account Managers: Work closely with the Customer Care Support Customer Care Account Managers to align technical support activities with overall customer account strategies player with a collaborative attitude, capable of working well with others to achieve common goals. A commitment
DirectorsCollaboration and teamwork
SAP facilitating the management of customer accounts • Working on escalations within Service Level Agreements
transition of processes with end-to-end accountability; Work closely with clients on onsite projects delivery; Contribute to business development in select accounts. Transitions Reviews: Program Leads, Transitions
Essential Functions: End-to-end owner of key accounts from an IT service delivery perspective; Lead information security as part of service delivery. Work with internal audit teams to meet compliance requirements; orientation, able to connect with global customers and work with global teams; Good listening and consultative industry-recognised certifications like ITIL/ITSM, PMP. Work Experience Requirements: Minimum 8 – 12 years managing client relationships (800 seats); Willingness to work in a 24 x 7 environment, specifically the 2PM-11PM
system monitoring and morning checks and mapping of accounts Proactive monitoring of daily recons to ensure resolution Work with project teams to investigate complex issues, identify and implement solutions Work in partnership performing routine as well as investigation/analysis work tasks Ability to solve complex problems Understand and interpersonal skills Pro-Active approach to work, clients, problem solving Learning agility and curiosity
meet business objectives. You are responsible for working with multiple stakeholder groups across the organization that all new processes align to best practices. Accountable for eliciting requirements and solution design efficiency. Developing and maintaining productive working relationships with peers and organisational role
Functions: Execute transitions with end-to-end accountability, ensuring successful outcomes. Collaborate delivery and fostering business development in select accounts. Primary Interactions: Internal: Transitions Reviews:
contract, to collaborate with an international team and work from our offices in Welgemoed (Northern suburbs the users and train them. Key Activities and Accountabilities: Ensure maintenance of the BI platform, including model based on changes happening in the sources. Work in collaboration with the BI team and the end users a programming language, ideally Python 2 years working with end users to define requirements and propose must and French is highly desirable. Ability to work with end users to define requirements and identify