brand loyalty through a personalised customer experience Correctly escalate issues to internal teams Delivers agent with outbound and inbound experience Ensuring that clients' needs and requirements are understood adaptability to different personality types 1 year call centre experience in the igaming sector .
related field. Master's degree preferred. - Proven experience in operations management, preferably in the interior industry regulations and standards. R Negotiable on Experience
and precision. Salary: Negotiable- Depending on Experience About the Role: The Software Developer will play high-quality software applications that meet client needs and contribute to the overall success of the business systems, troubleshooting and resolving issues as needed; Participate in code reviews to ensure code quality related field (preferred but not required); Proven experience in software development, with a focus on designing stakeholders. Salary: Negotiable- Depending on Experience
determined based on your SAP proficiency and experience level. About our Client: Join our client, South determined based on your SAP proficiency and experience level. - Flexible Consulting Position: Work on one or more SAP modules. - Training Experience: Prior experience in training or facilitating workshops
looking for a Data Centre Service Delivery Manager to be based in Cape Town. The Data Centre Service Delivery and effective delivery of services within a Data Centre environment. The position involves overseeing the external teams, ensuring a seamless customer experience. The role involves leadership, strategic planning and continuous improvement to meet the evolving needs of the business. Develop and implement service delivery equivalent through other qualifications / work experience. PMP / PRINCE2 certification or equivalent (desirable)
performance result for any abnormalities, logging calls and following up with service providers and regions network faults according to Network Management Centre Fault Handling and Escalation Procedures within work shifts on site At least 5 years similar experience Must have knowledge of incident management and
teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity Matriculation Work Experience Requirements: 4-6 years of Internation Call Centre / BPO experience in insurance insights, streamline operations, improve customer experience, and transform their business. Our partnerships AI practice. And our more than twenty years of experience in delivering business services, garnering stellar teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity
teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity Matriculation Work Experience Requirements: 4-6 years of Internation Call Centre / BPO experience in insurance insights, streamline operations, improve customer experience, and transform their business. Our partnerships AI practice. And our more than twenty years of experience in delivering business services, garnering stellar teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity
business. ENVIRONMENT: A top cloud CRM and Contact Centre solutions company in Southern Africa would like up CRM solutions using the Odoo Framework. You'll need a Tertiary Qualification and ideally a Programming teams to gather requirements, analyse business needs, and translate them into technical specifications external applications and APIs, such as contact centres and Asterix. Ensure data integrity, security, and REQUIREMENTS: Required Skills and Experience: 3-4 years of experience in Python programming. Proficiency
particularly those with inbound or outbound call centres. As a member of the Unified Comms Team you will languages such as PHP. • Experience in managing major incidents. (MIM) • Experience with Change Management Management. • Experience with Kamailio. Advantageous • Knowledge of Wireshark. • Good understanding of SIP protocol