Customer Success Consultant (POS24087)
Somerset West
R18 000 to R 23
Youre passionate about great customer experience, making complex things simple, all years of experience in an account management, customer success or online training in the software industry
appropriate
Handle and resolve customer requests and complaints.
Minimize customer churn by pro-active client client consultations
Improve customer experience through product support in product design and
a Data Centre Service Delivery Manager to be based in Cape Town. The Data Centre Service Delivery Manager ensuring the efficient and effective delivery of services within a Data Centre environment. The position operations, managing service delivery teams, and maintaining a high level of customer satisfaction. This This includes overseeing service level agreements (SLA's), coordinating with internal and external teams teams, ensuring a seamless customer experience. The role involves leadership, strategic planning and continuous
experienced 3rd Line Support Consultant to join our service desk team. The role will act as an escalation point knowledge base articles to aid the teams and customers alike and providing email and telephone based client base, resolving a wide range of technical customer issues and escalating support requests where necessary experienced Support Consultant ideally from a Managed Service Provider background. You will assist in developing communicate clearly and regularly with both the customer and the account manager on progress made on issues
provider of permanent and temporary recruitment services to the South African, European and UK marketplace users. Handle customer calls, offering expert guidance and advice. Assist with customer tickets and conduct qualification would be an advantage. Experience in a customer service environment would be an advantage. Strong do visit our website - www.parvana.co.uk Customer service, IT Support, troubleshooting, helpdesk
abnormalities, logging calls and following up with service providers and regions. This will include routing following up, escalation and closing of tickets after customer agreement. Ensuring that all network elements and Escalation Procedures within the prescribed service level agreements Handing over all relevant network networks, transport core and access networks and services as well as GSM and related technologies
understanding of business strategy, processes, services, roadmap and the context in which the business value-added practice improvements, initiatives and services to deliver on organisational objectives. Identify existing ones; o partner with internal and external customers to ensure systems provided meet the long-term stakeholders that contributes to a culture of customer service excellence. Obtain and analyse client related initiatives. Provide advice and give input to the service delivery excellence practice optimisation. Manage
enterprise cloud, managed private clouds, managed services customer environments and internal cloud environments offshore customers in different time zones. You will work alongside Project, Transition, and Service Delivery in the smooth transition and acceptance of new customers and technologies into support. Graduate or qualified
several years. Today they have several joint customers that require ongoing attention. More importantly & promote products/services Develop and maintain positive business and customer relationships Highly clients to evaluate needs or promote products and services Self motivated and can also work well in the team
responsibilities focused around the smooth running of our customer's bespoke unified comm environments, particularly you will help set the technical strategy for customers around Incident, Problem and Change Management You will work alongside Project, Transition and Service Delivery management teams to assist in the smooth smooth transition and acceptance of new customers and technologies into the MSC. The Unified Comms Engineer
operational implementation plans and associated service delivery processes, methods and techniques pertaining technology solutions, contributing to client / customer satisfaction, optimal profitability, reduced risk Liaise with business departments and external customers to define the scope of new IT projects. Translate continuous improvement initiatives for clients / customers (Internal / External). Manage the adoption of