standards in the digital age. About the Role: Service Excellence Coordinators are responsible for driving improvement initiatives within contact center or Managed Service Provider (MSP) environments. Requirements: Demonstrated improvement initiatives within contact center or Managed Service Provider (MSP) environments.
interacting and engaging with jurisdictional client service teams where requirements are to be gathered, analyzed
communication across multiple jurisdictional client service teams and levels of the organization
Analysis
of policies and procedures to the defined Fund Service Matrix
Gap analysis between existing Group
all seniority levels of jurisdictional client service teams
Training
Facilitate and provide
experience within the Financial Services industry
Min 5 years Financial Services industry experience
Working
team is growing, and we are hiring another Field Service Engineer for our client in Southern Suburbs, Cape Reviewing tickets and requirements on Autotask Service Desk Ensuring Autotask is updated on ticket progress 3 years relevant working experience as a Field Service Engineer in the ICT space Must have own vehicle Excellent communication skills Exceptional client services experience Detailed orientated Computer literate
Windows Server 2012/2022, Active Directory 2012/2022, Exchange 2016/Online, SQL 2012/2019, VMware 6/7 implementing automated processes. Identify system/service bottlenecks and/or single-points-of-failure and technology assets are documented and mapped out correctly. Ensure maintenance schedules are maintained and health of the system. Troubleshoot SQL Server service outages as they occur. Deploy database change scripts: administration Windows Server (2012/2022) administration Active Directory (2012/2022) and group policy administration
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CyberPro Consulting is a professional services company servicing the South African, European and Australian Oracle. We offer the highest quality professional services at competitive rates combined with flexible engagement turnkey options to onsite contractor services. CyberPro's services: 1. AWS and Microsoft Azure 2. Software implementing automated processes. · Identify system/service bottlenecks and/or single-points-of-failure, and technology assets are documented and mapped out correctly. · Ensure maintenance schedules are maintained
CyberPro Consulting is a professional services company servicing the South African, European and Australian Oracle. We offer the highest quality professional services at competitive rates combined with flexible engagement turnkey options to onsite contractor services. CyberPro's services: 1. AWS and Microsoft Azure 2. Software implementing automated processes. · Identify system/service bottlenecks and/or single-points-of-failure, and technology assets are documented and mapped out correctly. · Ensure maintenance schedules are maintained
degree / diploma
- Microsoft SQL Server 2008 / 2012 / 2014 / 2016/ 2017 / 2019/ 2022 experience with
issues
- Install and configure Reporting services, Power BI, SSIS and Cubes
- T-SQL Scripting
Partitioning experience
- SSIS experience
- Service Broker exposure will be advantageous
(7, 8, 8.1, 10, 11) and Microsoft Server (2008, 2012, 2012R2, 2016). Knowledge of Cloud Platforms (M365 seek improvement opportunities in IT systems and service delivery. Conduct training sessions to maximize network configurations. Deliver exceptional customer service and go the extra mile to ensure satisfaction. Participate seek improvement opportunities in IT systems and service delivery. Conduct training sessions to maximize network configurations. Deliver exceptional customer service and go the extra mile to ensure satisfaction. Participate