implements standard operating procedures and customer service guidelines relating to IT support.
As L2, or L3) you will exercise your excellent customer service skills along with the ability to apply technical business processes to our customers. The ideal candidate is knowledgeable about IT Service Management, has experience
prepares you to work in a fast-paced, agile, customer service-oriented environment while working individually latest technologies to provide exceptional customer service in support of our clients. Remuneration based years in general call center, office and customer service experience
testing of software and patches
Customer Service
Manage the after-hours support support requests to customers, in line with the customer Service Level
Agreement
Configure
cross-functional internal teams (including Customer Service and Technical Development) to improve the
degree in English and Linguistics
staying abreast of market trends Essential to be custom service orientated Excellent eye for detail and proof-reading
implementing and maintaining improvement. Display a customer service approach to the users (Advisers and internal
staying abreast of market trends Essential to be custom service orientated Excellent eye for detail and proof-reading
working alone as well as part of a team
Commercial / Customers Relationship management Ensuring that the business products & service offerings Proven organizational and administration skills Customer service orientated - ensuring corporate and residential