lifecycle.
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operational processes and procedures for incident management, service request fulfillment, and escalation management. Incident & Problem Management: · Establish and maintain incident and problem management processes · In-depth knowledge of incident, problem, change, and release management processes and tools. · Strong
operational processes and procedures for incident management, service request fulfillment, and escalation management. Incident & Problem Management: · Establish and maintain incident and problem management processes · In-depth knowledge of incident, problem, change, and release management processes and tools. · Strong
understanding vulnerabilities, and responding to incidents. Data Management and Backup: Experience with data storage
change and release measures and incidents and prepare reports for management and key stakeholders consideration
coordinate the response to security incidents, and oversee vulnerability management, risk assessments and penetration
including post incident recovery and forensic investigation for root cause analysis. § Manage relationships