systems. Availability : Ability to respond to after-hours calls as needed, ensuring our clients receive support required. Working Hours: Monday to Friday, 8:00 am to 5:00 pm, with flexibility for after-hours support. Market
guests and staff, during and after normal office hours.
duties:
including 1st Line Support, Customer Service, Call Centre experience, basic Linux OS commands, SQL/relational certifications. Customer relations, 1st Line Support and Call Centre experience. Experience with a ticket documenting
technical desktop level support to the agents in the call centre Handing the daily IT Incidents service requests maintenance upgrades Provides 24X7 IT support in the call centre on hardware and software matters Timely creates
ServiceDesk calls
- Backup setup and monitoring
- Participates in providing 7-day/24 hour on-call
with Finance master data objects (profit centre, cost centre, cost element, G/L account, asset master) will be contacted. Should you not hear from us after 30 days you may consider your application unsuccessful
network infrastructures actively
travel, you'll also be on standby for emergency after-hours support. This role demands ownership of tasks Expectations: Achieve a minimum of 120 billable hours per month by the end of the probation period. Training:
how they want and manage everything themselves. We call it Freedom. About the Job No network is the same: the customers cloud-based PBX , troubleshooting call quality issues, or ensuring a smooth number porting months), you'll be sending lots of emails and be on calls that can take up a good chunk out of your day. This easy feat. Working hours weekdays from 8 am - 5 pm and occasional ad-hoc after-hours support. This is a number porting requests: Taking inbound support calls. Proactively assisting customers with their questions