value for clients that will help preserve the company's reputation and business. Responsibilities Daily technical desktop level support to the agents in the call centre Handing the daily IT Incidents service requests equipment. Ensures Antivirus is installed on to all company desktops and laptops Disables expired accounts maintenance upgrades Provides 24X7 IT support in the call centre on hardware and software matters Timely creates are implemented. Keeps track of IT assets as per company policy Escalates IT matters in a timely manner
- 3 years' experience in Fraud Risk and/or, Call Centre environment is essential SQL experience is advantageous fraud mitigate exposure. Ensure that Fraud cases (calls and emails) are actioned to provide assistance /
- 3 years' experience in Fraud Risk and/or, Call Centre environment is essential SQL experience is advantageous fraud mitigate exposure. Ensure that Fraud cases (calls and emails) are actioned to provide assistance /
Communications Technology division at the Ithala Trade Centre. We are currently seeking a qualified and experienced system testing and implementation Manage support calls to ensure user support and that high service levels
and client end-users in support. Update all ITSM calls timeously with a complete audit trail of actions actions and events, follows up on escalated calls to ensure completion and feedback. Maintain service and quality according to of the company' business standards, processes, and procedures. Resolve all calls logged by end
ensuring compliance with data privacy regulations and company policies. Identify opportunities for process improvement Site and Pnet. Please refrain from calling the Distribution Centre (DC) or emailing applications directly
Site and Pnet. Please refrain from calling the Distribution Centre (DC) or emailing applications directly
Site and Pnet. Please refrain from calling the Distribution Centre (DC) or emailing applications directly
Collaborating Centre for HIV Research and Policy and is recognised as a DSI-NRF Centre of Excellence
testing and implementation.