provisioning, configuration, decommissioning, lifecycle management, and patching. Responsibilities: Oversee 5 IT system documentation, and ITSM tools. Ensure compliance with policies, SOPs, SLAs, reporting, and KPIs resources through effective capacity planning. Manage security vulnerabilities, backup, disaster recovery ensure continuous operation of IT infrastructure. Manage network components and systems, including servers processes, manage IT infrastructure contracts, update documentation, and ensure compliance with ISO, ITIL
collaborate with project stakeholders, such as project managers and architects, to make database implementation database capacity. Responsibilities: Create and manage databases, ensuring optimal implementation on physical handle capacity planning and hardware resource management. Maintain data availability and quality through through performance tuning, scalability management, and administering user access and security. Oversee version daily, weekly, and monthly production follow-ups. Manage IT infrastructure projects and major changes, including
strategy, managing technical risks and ensuring high performance. Liaise with the Product Owner/Manager, collaborate
stakeholders; and define optimal setup, deployment, management parameters, and data security rules. They will XenApp and XenDesktop; ensure capacity planning; manage IT hardware resources; optimize performance and recommend backup systems. Ensure capacity planning, manage hardware inventory, and maintain data quality by functionalities. Monitor database performance, manage data scalability, oversee backups, disaster recovery ITIL MIS support processes, manage IT infrastructure projects, ensure compliance with company norms, security
and software issues in line with customer SLA. Manage the ticketing system by prioritising, categorising skills Excellent customer service, stakeholder management and communication skills, solutions-focused,