unresolved calls are escalated to the correct stakeholders. KEY RESPONSIBILITIES: Handle incoming calls Manage outbound calls Handle all inbound & outbound customer interactions Answer incoming calls within Service customers to provide installation and training Outbound calls to customers to provide feedback on queries Educational / N an advantage Professional Qualifications Call Centre / Financial Services experience will be an added added advantage Years of Experience 1 – 2 Years Call Centre experience will be an advantage Other requirements
identifying and addressing technical and process debt to enhance operational efficiency and effectiveness automated processes, workflow management, and technical debt.
identifying and addressing technical and process debt to enhance operational efficiency and effectiveness automated processes, workflow management, and technical debt. Excellent analytical and problem-solving skills implement process changes and improvements. Technical Debt Assessment: Collaborate with the development team of technical debt within the existing systems and processes. Prioritize technical debt items based on development team to address and mitigate technical debt. Stakeholder Collaboration: Work closely with various
stakeholders Make phone calls to zero visit AMs and ask them “why did you not make any calls during the month Number of reports generated, number of sales rep calls attended, reports provided on time, organigram maintained
(Firewall). Emergency after hours support if a VIP calls.
Identify valuable data sources and automate collection processes. Operate and participate in continuous
Interaction with team members, operational and contact centre personnel. Ad hoc analysis, queries and business
Network Layout Documentation Helpdesk Management and call closure Client management Networking experience
suppliers 1st/2nd level support Log calls Assign priority to calls low, medium, urgent, high, critical
report any observation of this not being done User calls and queries are attended to and resolved without