The main purpose of the is to resolve IT related issues logged via the Service Desk, remotely and telephonically. IT Desktop and Technical Support Investigating desktop related incidents. Working with OS platforms and administrative functionalities Providing Desktop and Technical Support services Pr
running smoothly.
The Application Support Agent plays a critical role in implementing and supporting After-sales departments.
The Application Support Agent will be responsible for monitoring and ensuring
candidate into the position of a IT Service Desk Agent: Level 1. This position is based at Electronic Laboratory
Requirements:
Technology Provider serving numerous contact centres and agents, require a proactive individual with a strong analytical centre solutions and enterprise software development. Act as a liaison between business stakeholders and technical
Documentation of all processes/configuration (e.g., act toolchain, CMDB, ResolveIT, SAM) Lead of operation fixing it-security issues Software migration and agent distribution Attendance in rolling on-call duty
Team, Merchants Department, Impacted Call Centre Agents.
system, resolve them or escalate them to the correct agent
system, resolve them or escalate them to the correct agent Provide level 1 to 3 end-user support Perform routine designated groups as defined in the Employment Equity Act 55 of 1998 and subsequent amendments thereto. Please