The main purpose of the is to resolve IT related issues logged via the Service Desk, remotely and telephonically. IT Desktop and Technical Support Investigating desktop related incidents. Working with OS platforms and administrative functionalities Providing Desktop and Technical Support services Pr
running smoothly.
The Application Support Agent plays a critical role in implementing and supporting After-sales departments.
The Application Support Agent will be responsible for monitoring and ensuring
candidate into the position of a IT Service Desk Agent: Level 1. This position is based at Electronic Laboratory
Requirements:
South Africa's favourites, is looking for a SAP Authorisations Support to join their dynamic team for a contract purpose of this role is to provide first line SAP authorisations support across the group. KEY PERFORMANCE AREAS Resolution of SAP authorisation support calls within agreed SLAs • Administration of authorisation calls on CRM profiles, assigning access • Trouble shooting SAP authorisation errors • Running SAP access and GRC reports IT space • SAP - at least 3 years SAP ABAP authorisations experience is essential • Understanding of
transactional solutions. Analyse and scope End-user authorisation roles. Update and maintain documentation as functional documentation Analyse and scope End-user authorisation roles Conduct Unit tests, Integration tests QUALIFICATIONS/EXPERIENCE SAP Authorisation Certification 3-5 years' SAP Authorisations experience ITPM Agile Working Model ESSENTIAL SKILLS SAP ERP Authorisations SAP BW Authorisations SAP GRC Any additional responsibilities
Team, Merchants Department, Impacted Call Centre Agents.
operating procedures. Troubleshoot and resolve authorisation issues on Microsoft Active Directory. Assist
need to carry out: Analyse and scope end-user authorisation roles. Preparing User Manuals and conducting