the ICT services sector is looking for a Service Delivery Manager to join their team. The Service Delivery (SDM) is responsible for the service relationships with one or more customers and is accountable for proactively improvement and development of service. This role manages the customers' service level expectations and monitors monitors, reports on, and drives service performance on behalf of the customer through relevant internal teams manages high severity customer incidents and problems, acting as the customers' eyes and ears within
operations through efficient and responsive Service Desk and Service Delivery Management teams, be accountable functional strategy and service management performance in line with service level agreements (SLAs). Also need to have looked after large service desks and service delivery managers as apart of their portfolio methodologies (Advantageous) Microsoft Office Suite Customer Service Team Leadership Business Analysis Good written implementation within own area Vendor management Customer management Business partner relationship management
growing base of 13,5 million households seeks the services of a TECHNICAL SUPPORT ANYLYST. JOB DESCRIPTION: terrestrial television services; and SVOD: subscription video on demand services across multiple online international content across multiple platforms to customers wherever they are. The group's strength lies in technology. Maintain a local approach. Provide quality service. Attract innovative and motivated employees. TECHNICAL SUPPORT REQUIRED: Oracle, SQL Server Web Methods Web Services Automation I Scheduling tools / frameworks SOA
JHB000997-VM-1 Leading organisation within the "financial services and wealth management industry" requires a Junior development. Assist with the designing, development, customizing and maintenance of various proprietary applications
Validate the impact on the incident and update customer on the further action Approve solution propagation Assist work groups in prioritizing workload to meet service level commitments REQUIREMENTS: A bachelor's degree
methodologies (Advantageous) Microsoft Office Suite Customer Service Team Leadership Business Analysis Good written activities Technical implementation in own area Customer management Business partner relationship management
Accreditation (Advantageous) Microsoft Office Suite Customer Service Team Leadership Business Analysis Latest open-source in own area Vendor management Stakeholder and customer management Quality management Risk management
for Technology with a Genuine Interest in our customer's Business and Success. With almost two decades from large-scale enterprises to SME businesses. Servicing clients across all major business centres in South
policies and procedures and governance guidelines and Service Level Agreements. To provide technical solutions Product Manager) ensuring alignment and value to the customer. ∙ Manage work effectively as an individual and improve own and the team's delivery and value to the customer on a continuous basis. Scope, Plan, Design and project timelines for new developments and agreed service level timelines for repairing defects. Drive Continuous
policies and procedures and governance guidelines and Service Level Agreements. To provide technical solutions Product Manager) ensuring alignment and value to the customer. ∙ Manage work effectively as an individual and improve own and the team's delivery and value to the customer on a continuous basis. Scope, Plan, Design and project timelines for new developments and agreed service level timelines for repairing defects. Drive Continuous