Collaborate on developing e-commerce customer experience and operational plan to support business objectives Analyse data and performance of e-commerce customer experience to draw performance insights, identify gaps and orchestration & improvement Manage online customer experience optimising for sales and customer sentiment, industry accepted customer experience metrics Relevant qualification or experience in Data Analytics/Process Analytics/Process management. 5 years' experience in Customer Service Experience in online customer journey mapping
but are not limited to: Must have 8 years of experience as an all-round BA (data, process, systems and financial services experience as a Business Analyst specifically in Banking. Must have experience as a Business mechanism Must know how to calculate FX products Experience in various project methods and principles (Agile Certificate or Diploma, aligned to relevant experience - Relevant Bachelors' Degree / Diploma / recognised tertiary institution. Skills: Formal or practical experience in the BABOK Multiple process notations Business
Experience:
A Master's degree is a plus. Experience: Minimum of 5 years of experience in Siebel CRM development and and implementation. Proven experience with Siebel Tools, eScript, Business Services, and Workflow Processes EIM, Web Services, and Integration Objects. Experience with relational databases (Oracle, SQL Server) & Technical Experience Application Support & Maintenance Hands-on experience in AGILE Methodology Methodology Siebel Financial Services Experience in Configuration, Scripting, Workflows etc Understanding of
5 years' experience in a similar role IT Degree must have Very good C# development experience Experience related roles in the financial services industry Experience in CRM and client portal solutions, as well as Apple development Agile / Scrum experience PHP Development Experience Understanding of the software development development process experience of wealth management and adviser value proposition requirement Please email
Proven 5 years' experience in an IT Operations Manager or similar role. • Proven experience managing and infrastructure design and operational excellence. • Experience managing and delivering information security regulations. • Experience managing infrastructure and support teams. • Hands-on experience in troubleshooting problems. • Proven experience in managing IT Infrastructure and Services. • Experience with Computer Networks
Certification
and Requirements:
/>Experience with AWS, EKS