At APP we provide managed services for end user computing, ICT resourcing, project management and consultation
Head: Customer Support Services (FinTech) (JB4497) Rosebank; Johannesburg R65 000 – R80 000 CTC per month FinTech company seeks a Head of Customer Support Services to join their close-knit team. As a top player customer service team, improving efficiencies, and optimizing processes within the department. Minimum years of proven experience managing a customer service team that utilizes various support channels (predominantly messaging) specific to the FinTech of the Financial Services industry. A deep understanding of industry trends
Certifications
implementation of ETL pipelines.
but are not exclusive to: Deliver a first-class service to our customers Answer questions and troubleshoot high-quality updates to customers on a regular basis. Correctly set the customers' expectations. Deliver on promises Management: Take accountability for cases in the department, mitigating risks and providing support and escalation team Team Working, acting as technical lead in department, manage continuous improvement activities/projects Accounting Solutions Appreciation for all products and services in the client's offering Experience and knowledge
experience is an advantage.
Improvement
and implementation of ETL pipelines. Debug and correct programs to ensure business requirements are met customer-centricity Maintain a high level of impact on other departments to support improved delivery. Continually increase client and stakeholder needs, satisfaction and service delivery Knowledge Management Ensure that adequate disciplines when participating in projects. Represent department or project on appropriate committees related customer-centricity Maintain a high level of impact on other departments to support improved delivery. Continually increase
A well-known financial services provider is looking for a talented Software Developer to join their team enhance business efficiency and improve customer service. This role involves writing and coding programs monitor project progress, resolve issues, and take corrective actions, as well as develop unit tests for code
Our client requires the services of a Business Administrator (Advanced) – Rosslyn/Menlyn/Midrand Amazing Strong Administrative skills. Strong customer service focus. Good listening and problem-solving skills utmost importance. ROLE: Provide an end-to-end service and support for the flexible resource needs of place for all flexible resources. Verify the correctness of all offers made. Support with all related Conduct the offboarding for FG-Other and Non-IT departments and filing of termination checklists. Support