Head: Customer Support Services (FinTech) (JB4497) Rosebank; Johannesburg R65 000 – R80 000 CTC per month innovative FinTech company seeks a Head of Customer Support Services to join their close-knit team. As a top plans into Africa. The Head of Customer Support is pivotal in ensuring customer satisfaction and enhancing This role involves managing and growing the customer service team, improving efficiencies, and optimizing more years of proven experience managing a customer service team that utilizes various support channels
Software Development Solutions External Client Service Account Manager – Gauteng Permanent position Matric working experience in the IT software solutions services rendered to EITHER: the Pension, Provident and or other Financial services /OR Healthcare Industries or other financial services Must have Project Managing full cost to company per month The post Client Service Account Manager appeared first on freerecruit.co
dynamic and visionary Product Owner to lead the Customer Onboarding function at our esteemed client involved concluded ‘sales’ (new bank customers or new products for existing customers) through a seamless, efficient direction of customer onboarding, optimising commercial outcomes, and delivering a superior customer experience advanced and automated onboarding process that wows customers, maintains simplicity and intuitiveness, and is fintech industry, preferably with a focus on digital customer onboarding.
At APP we provide managed services for end user computing, ICT resourcing, project management and consultation
experience is an advantage.
performance
Key performance Drive customer adoption and usage of digital products and services Performance will be sales and growth, revenue, adoption and usage, customer satisfaction (NPS), goal completion rates, cross-selling experience (essential) Experience with Digital service and product management (essential) Product Development
providing presales technical support and service to customers of the Company. Works with business practice smaller resellers with implementation for their customers. Provide pre- and post-sales support. Provides performing presales technical support and service to customers of the Company Generate and provide bill portfolio. Build visibility with vendors and customers to create a competitive distribution advantage professional working relations with customers Provides customer training as necessary. Makes reseller
e-mail, chat Creating documentation and delivering customer and staff training where required OFFICE BASED not exclusive to: Deliver a first-class service to our customers Answer questions and troubleshoot issues high-quality updates to customers on a regular basis. Correctly set the customers' expectations. Deliver Proactively design and implement solutions to improve customer experience Mentor and provide feedback on team develop in ways that help us better serve our customers. Essential MUST be an expert with SQL scripting
line application support for internal Tracker customers. Keep track of issues raised and respond in accordance internally developed applications/systems, and Tracker customized implementations of 3rd party applications/systems Support Analysts & Service Desk Team to enhance the quality of customer service and applications support Application Support Team). Continuously adhere to Service Level Agreements (SLA's) for all internal and external skills: TCP/IP, Load Balancers, Firewall, VPN'S Customer Support experience Experience with support ticketing