overall performance of the regional Time & Attendance technology systems for all operations. Evaluate Manage all licensing exposure within the Time and Attendance infrastructure. Provide experienced (Level 3) for IM service specialists concerning Time and Attendance for all Access control Infrastructure. Manage the Time & Attendance environment. Manage costs associated with Time & Attendance transparently global service delivery review with the Time & Attendance vendors, with input from the regions. Act as
Requirements:
external stakeholders. · Attending weekly level 10 and daily stand-up meetings. · Attending all knowledge sharing sharing sessions. · Attending Boiler/Troubleshooting sessions when required. · Completing of weekly Timesheet Timesheet · Attending Udemy training courses · Working closely with Intermediate/Snr developers to continually Monitor and ensure that all support calls are attended to and that all tickets are resolved within the the SLA. • P1 & P2 issues need to be attended to if and when required (including after hours) • Ensure
and patches that apply to the environment
Attend to maintenance calls from business via System Administrator document libraries, source control and email.
Attend meetings to understand customer requirements, make
repair all installed equipment on a designated site Attend to surveillance installations / management of the (repairs / installations) on a designated site Attend to potential clients site assessments in a professional
repair all installed equipment on a designated site Attend to surveillance installations / management of the (repairs / installations) on a designated site Attend to potential clients site assessments in a professional
step-by-step technical help, both written and verbal. • Attend to all logged support incidents and calls. • Communicate level agreement for issue response/resolution. • Attend to all logged support incidents and calls. • Work troubleshoot issues. • Compiling monthly reports. • Attend customer meetings as needed to troubleshoot critical
required ● Attending to queries and escalations from internal and external stakeholders ● Attending to month-end with new developments, bugs, software upgrades ● Attend to escalations logged with software vendors ● Develop required ● Attending to queries and escalations from internal and external stakeholders ● Attending to month-end with new developments, bugs, software upgrades ● Attend to escalations logged with software vendors ● Develop
travel may be required to meet with clients or attend project-related meetings. Delivery, Manager, Banking
travel may be required to meet with clients or attend project-related meetings. Delivery, Manager, Banking