PURPOSE The VIP Support Engineer (is the first point of contact for VIP's in request of support via Telephone/email Telephone/email or Automation. The VIP Support Engineer will proactively check the health status of VIP hardware timely fashion. The engineer provides desktop support, such as password or account related queries, Outlook logged request or incident. Provide first line support for VIP's facing challenges and try and resolve monitoring and analysing incoming calls, problems and support requests. Use the required dashboards or views
responsible for ongoing 2nd/3rd level Customer support for multiple local/foreign-based clients and any providing specialist, high-level technical advice, and support for installing, testing, tuning, optimising, diagnosing logged support incidents and calls. • Provide standby support (after-hours emergency support in alignment timely support contractual SLAs and meet SLOs without breaches. • Own and improve engineering support processes monthly reports. • Attend the weekly Customer support meeting. • Attend customer meetings as needed to
telecommunications specialist, is looking for a Senior IT Support Engineer to join their team in Midrand. Field Teams: based on direct contact with the client. APEX Support: Provide assistance on Apex with complex issues understanding on IP networking, basic dynamic routing protocols and ISP design Networks. Basic understanding of PtMP
technology. Good knowledge of Windows operating systems; Basic knowledge in Server technology and in virtual servers To continually make sure that all Monitoring support is managed in a timely, efficient and effective that a continuous revenue stream for monitoring support is achieved. (Targets to be calculated) To understand TASKS : Provide both on and off-site technical support and consultancy to prospective and existing Monitoring Manager to discuss and update on all sales and support issues and activities of the segment. Ensure that
Specialist to join our team as Technical Customer Support. As part of this role, you'll spearhead the development development and optimisation of our technical support services for our customers and service partners. all client inquiries, whether it's about product support, selections, or recommendations. Taking charge management. Providing direct technical and commercial support to our external service partners. Mastering the abilities. Comfortable providing stellar customer support over the phone. Above all, you embody strong business
will be responsible for the day-to-day 3rd level support and since this is a 24x7x365 environment, he/she technical support to customers via various channels such as phone, email, Freshdesk support tickets • both written and verbal. • Attend to all logged support incidents and calls. • Communicate timelines with issue response/resolution. • Attend to all logged support incidents and calls. • Work closely with team lead and retention by meeting and exceeding customer support service levels. • Maintaining a high level of professionalism
/>- Proactively proposing solutions to improve support of (new) business processes
- Support Operations in BMW Plants as part of the operations support team
- Interaction
provide support
- Execute changes through configuration and resolve Production Support calls
technologies
technologies Coordination between development and support environments Translating and simplifying requirements JavaScript. IDEs & Tools: Visual Studio, GIT Basics Skill in Web UI development: Bootstrap, AJAX, Vue RESPONSIBILITIES? Execution of steps within the development life cycle e.g. preparation of technical documentation
Excellent teams in Global team collaboration High work-life balance with Flexible hours Agile working environment on a VDI environment Designing VDI solutions to support business requirements based on GROUP guidelines VDIs matching their exact application needs and supporting the GROUP partner onboarding process (e.g. Crash demands (related to user requirements/platforms) Supporting and consulting applications owners on specific (iStore) and Active Directory Gruppentool (ADGR) Basic knowledge of Active Directory/LDAP Professional