back-office administration to ensure proper server/service monitoring and administration, backups and job
in accordance with service level agreements (SLAs)
Perform daily server health checks
Continuous
improve cost effectiveness. Ensure that all new services are designed to deliver the levels of availability the final service design to meet operational needs of the business to ensure excellent service delivery enhancements. Understand the interrelationships of services including Systems, Security policy and Core ICT raising the team's overall acumen. Work with service provider partner to ensure the proper level of and quality are executed within the contracted services. Understand the approach required to influence
improve cost effectiveness. Ensure that all new services are designed to deliver the levels of availability the final service design to meet operational needs of the business to ensure excellent service delivery enhancements. Understand the interrelationships of services including Systems, Security policy and Core ICT raising the team's overall acumen. Work with service provider partner to ensure the proper level of and quality are executed within the contracted services. Understand the approach required to influence
infrastructure is acquired and deployed to provide IT services while reflecting on the challenges within various our delivery. The daily objectives of delivering service and software solutions to the business within required tasks: T ake overall responsibility for the IT service delivery. Ensure successful planning and deployment purchasing of IT hardware, software, and support services. Take responsibility for the construction, monitoring of service, cyber security , and disaster recovery R esponsible for managing external IT services, suppliers
extensive travelling throughout the country to service different clients. General Purpose of Job The Consultant files, Importing of Properties, Property Portion Services, User Defined Fields etc.). Highlight and or escalate experience in a similar field Project Management Service multiple clients simultaneously
timelines with customers while adhering to our service level agreement for issue response/resolution. customer support service levels. • Maintaining a high level of professionalism and customer service at all times • Provide technical support & consultation services on the supported systems as required by the customer
departments to ensure smooth functioning of IT services and projects Documenting processes, as well as
op and implement an Endpoint Management Cloud Service Strategy focusing on Azure
Injection
- Jira, Confluence
- Micro Services
- Java/Spring Boot
- JavaScript + JS
(Incidents & Problems tickets) within defined SLAs (Service Level Agreements)
- Develop user interface
home-grown tech company that builds tools and services that enable affordable internet access to Ekasi Africa, while providing the absolute best customer service and experience possible. Ikeja has a culture of