PURPOSE The VIP Support Engineer (is the first point of contact for VIP's in request of support via Telephone/email Telephone/email or Automation. The VIP Support Engineer will proactively check the health status of VIP hardware timely fashion. The engineer provides desktop support, such as password or account related queries, Outlook logged request or incident. Provide first line support for VIP's facing challenges and try and resolve monitoring and analysing incoming calls, problems and support requests. Use the required dashboards or views
telecommunications specialist, is looking for a Senior IT Support Engineer to join their team in Midrand. Field Teams: based on direct contact with the client. APEX Support: Provide assistance on Apex with complex issues
To continually make sure that all Monitoring support is managed in a timely, efficient and effective that a continuous revenue stream for monitoring support is achieved. (Targets to be calculated) To understand TASKS : Provide both on and off-site technical support and consultancy to prospective and existing Monitoring Manager to discuss and update on all sales and support issues and activities of the segment. Ensure that existing support engineers including IT to overcome all related issues. Utilise SFDC support tool to provide
Specialist to join our team as Technical Customer Support. As part of this role, you'll spearhead the development development and optimisation of our technical support services for our customers and service partners. all client inquiries, whether it's about product support, selections, or recommendations. Taking charge management. Providing direct technical and commercial support to our external service partners. Mastering the abilities. Comfortable providing stellar customer support over the phone. Above all, you embody strong business
will be responsible for the day-to-day 3rd level support and since this is a 24x7x365 environment, he/she technical support to customers via various channels such as phone, email, Freshdesk support tickets • both written and verbal. • Attend to all logged support incidents and calls. • Communicate timelines with issue response/resolution. • Attend to all logged support incidents and calls. • Work closely with team lead and retention by meeting and exceeding customer support service levels. • Maintaining a high level of professionalism
server farm Provide 1st & 2nd line technical support to users nationally Oversee back-office administration & Remote Support: Provide support to all users in the Group, be it physical or remote support Backups: Device Support: Support hand held and tablet devices on wireless network Configure and support hand held on information security issues Support levels: Share 1st line support with IT Administrator Handle all all escalated 2nd line support Handle all 2nd line support across all branches General: Provide technical
farm
Provide 1st & 2nd line technical support to users nationally
Oversee back-office administration
Remote Support:
Provide support to all users in the Group, be it physical or remote support
Mobile Device Support:
Support hand held and tablet devices on wireless
wireless network
Configure and support hand held devices for e-mail delivery
Mail for Office 365
Support levels:
Share 1st line support with IT Administrator
Handle
transport management. Support with month-end processes. User support. Support SAP Analytics Cloud (SAC) dashboards. Post go-live support. General Operations support. End to End Testing support. NB: By applying
Transport Management. Support with month-end processes. User support. Support SAP Analytics Cloud (SAC) dashboards. Post go-live support. General operations support. End to end testing support. Qualifications &
Business Analysis / Understanding Templates
- Support Go-Live Preparations
- Assure Quality of Design
Go-Live Support:
- Prepare for go-live and provide post-go-live support.
- Client
Troubleshooting and Support:
- Troubleshoot system issues, provide support, execute necessary changes
through configuration, and resolve production support calls.
- Change Management:
support for new business processes.
- Functional Team Support: